Disappointing
We were looking forward to taking in the natural, unique beauty of Halong Bay with a 5-star cruise experience. It was to be the highlight of our visit to Hanoi. Unfortunately, we booked with the wrong cruise company. It was NOT a 5-star experience!
The cabin, with its private balcony, made a great first impression. Had the AC worked consistently, I would easily give the stateroom 4 stars. Unfortunately, it came with a 2-star bathroom. And like the stateroom, our first meal, the lunch we received soon after boarding, made a great first impression. It was fantastic! Unfortunately, all meals that followed were below average in quality. The beef dish served at the buffet dinner was absolutely inedible!
Relaxing on the main deck and taking in the beautiful setting was destroyed by loud music, clatter of balls from the pool table and the annoying electronic din from a video game machine. We opted to retire early to our stateroom (with intermittent AC) before the karaoke started.
The crew, while friendly(ish), didn't seem happy or motivated to provide a memorable service experience. The wifi only worked in the dining room. The overall condition of the boat appeared worn and needed serious attention. I wish I had read the reviews from other Booking sites as they provided a more accurate description of this cruise. There are MANY cruise companies offering a Holong Bay experience. Don't settle for this 3-star experience.